some products are specially crafted, customized, or sourced on demand to maintain exceptional quality and exclusivity.
What Are On-Demand Products?
On-demand products are items that are:
- Made after an order is placed
- Specially handcrafted or customized
- Produced in limited quantities
- Sourced specifically for the customer
These products may require additional processing or production time compared to ready-to-ship items.
Production & Delivery Timeline
Since on-demand items are prepared specifically for you:
- Estimated production and delivery timelines will be mentioned on the product page
- Delivery timelines may vary depending on materials, craftsmanship, and order volume
- Delays may occasionally occur due to supplier availability or production requirements
Our team will keep you informed regarding major updates related to your order status.
Order Confirmation
Once an on-demand order is placed:
- Production or sourcing may begin immediately
- Orders are confirmed only after successful payment verification
- In some cases, additional confirmation may be required before processing
Cancellation Policy
Because on-demand products are prepared specifically for individual customers:
- Cancellation requests may only be accepted within a limited time after placing the order
- Orders that have already entered production or sourcing stages may not be eligible for cancellation
Please contact customer support as soon as possible if you need assistance with your order.
Returns & Exchanges
On-demand products are generally non-returnable and non-refundable unless:
- The item arrives damaged
- A manufacturing defect is identified
- An incorrect product is delivered
Approved issues must be reported within the specified return window along with clear photos/videos for verification.
Product Variations
Please note that on-demand and handcrafted products may have slight variations in:
- Texture
- Color tone
- Finish
- Measurements
- Natural material appearance
These variations are part of the uniqueness and craftsmanship of the product and should not be considered defects.
Payment Requirements
Some on-demand items may require:
- Full advance payment
- Partial prepayment
- Additional verification before production begins
Applicable payment terms will be clearly mentioned during checkout or on the product page.
Delivery & Inspection
We recommend inspecting your order upon delivery.
If you notice any damage or issue:
- Contact customer support within 24–48 hours
- Share your order number and supporting photos/videos
Our team will review the request and provide appropriate assistance.
Need Help?
If you have questions regarding custom, made-to-order, or on-demand products, please contact our support team before placing your order.