we aim to make your shopping experience simple, secure, and seamless. Below you’ll find important information related to placing, managing, and tracking your orders.
Placing an Order
Ordering from Loom Collection is quick and easy:
- Browse your favorite products
- Add items to your cart
- Proceed to checkout
- Enter your shipping and payment details
- Confirm your order
Once your order is successfully placed, you will receive an order confirmation email with your order details.
Order Confirmation
After placing an order:
- You will receive a confirmation email or SMS
- If you do not receive confirmation within a few minutes, please check your spam/junk folder
- Orders are only confirmed after successful payment authorization
Order Status
You can track your order status through:
- Your customer account
- Shipping confirmation emails
- Tracking links provided after dispatch
Common order statuses include:
- Processing – Your order is being prepared
- Shipped – Your order has been dispatched
- Out for Delivery – Your package is on the way
- Delivered – Your order has been successfully delivered
Modifying an Order
If you need to make changes to your order, such as:
- Shipping address updates
- Product quantity changes
- Item replacement requests
Please contact our support team as soon as possible after placing the order.
Changes can only be made before the order is processed or shipped.
Cancelling an Order
Orders may be cancelled within a limited time after placing the order, provided they have not already been shipped or prepared for dispatch.
To request cancellation:
- Contact customer support with your order number
- Refunds for eligible cancellations will be processed to the original payment method
Failed or Declined Payments
If your payment was unsuccessful:
- Verify your card/payment details
- Ensure sufficient account balance
- Try an alternative payment method if needed
If the issue continues, please contact your bank or payment provider.
Missing or Incorrect Orders
If you receive:
- An incomplete order
- Incorrect products
- Missing items
Please contact our support team within 24–48 hours of delivery with photos and your order information so we can assist you promptly.
Pre-Orders & Backordered Items
Some products may be available for pre-order or backorder.
For such items:
- Estimated delivery timelines will be mentioned on the product page
- Delays may occur depending on stock availability or production timelines
Need Assistance?
For any order-related questions, our customer support team is here to help. Please keep your order number ready for faster assistance.