Shipping & Delivery

we are committed to delivering your orders safely and efficiently. Every order is carefully packed and handled to ensure it reaches you in excellent condition.

Order Processing

• Orders are typically processed within 24–48 hours
• Orders placed after business hours, weekends, or public holidays will be processed on the next working day
• Once your order is confirmed, you will receive an order confirmation email and delivery updates

Delivery Timelines

UAE Deliveries

• Dubai deliveries generally arrive within 2 business days
• Other Emirates may take up to 6 business days
• Large furniture or made-to-order items may require additional delivery time
• Pre-order products have individual delivery timelines mentioned on the product page

International Shipping

We offer international shipping for selected products.

• Shipping timelines vary depending on destination country and customs clearance
• International shipping charges are calculated based on product size, weight, and delivery location
• Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer

Shipping Charges

• Free delivery may apply on eligible UAE orders above a specified amount
• Orders below the minimum threshold may incur a delivery fee
• Additional charges may apply for remote locations, oversized items, or special handling requirements

White Glove Delivery Service

For UAE customers, selected furniture orders may include:

• Room-of-choice delivery
• Unpacking assistance
• Minor assembly
• Packaging debris removal

Please ensure the delivery area is accessible and ready before the scheduled delivery time.

Delivery Inspection

We strongly recommend inspecting all products at the time of delivery.

If you notice any damage, missing items, or packaging issues:

• Inform the delivery team immediately
• Contact customer support within 24 hours with photos/videos of the issue

Delays & Exceptions

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

• High order volumes
• Public holidays
• Weather conditions
• Customs clearance procedures
• Courier or logistics issues beyond our control

We appreciate your patience and understanding in such situations.

Delivery Support

If you need assistance regarding your shipment or delivery status, please contact our customer support team with your order number for faster assistance.