Returns & Refunds

We make exceptional efforts to cut down costs associated with transport and re-stocking, relabeling, etc.

Items can be exchanged if you request it before or at the time of delivery. Our delivery team can help you to re-pack and take back the item for replacement with another one.

However, once signed and accepted by the receiving person, we are unable to exchange it so please make sure to check your items thoroughly during delivery.

As a reminder, if eligible for exchange, a transport and restocking fee of not more than 15% of the value of the order might apply unless you have an active order waiting to be delivered. In that case, The Loom Collection will waive the transport fee.

If your item is eligible, you can request an exchange with available items from The Loom Collection shop.

If your item is marked as final sale or custom order or is a special order, it is not eligible for exchange.

Once we receive an exchange request, our team will inspect the condition of the returned package before approving or rejecting an exchange. The following items are not eligible for returns, exchange, or refunds (unless faulty or not matching their description):

- Products that have been opened, assembled and in good condition at the time of delivery.

- Products that have exceeded 24hrs since delivery.

- Products without original packaging or labels.

- Products that are not in their original condition.

- Products that have been opened or unsealed (unless the package was opened for inspection)

- Products that have been used or damaged or are not in the original condition they were delivered in.

- Any product purchased during a sale that does not carry any defects or was sold under the ‘as is’ category.

- Products that have been damaged due to misuse or show signs of wear and tear despite still being within the warranty period.

In case of doubts you are welcome to visit our Studio located in Dubai Investment Park 1 to see the products in person. You can also read the detailed product descriptions, verified product reviews or call or email for more information. Efforts are made to ensure you get an accurate picture and description of the products so you can make an informed decision.