Accounts & Rewards

creating an account helps you enjoy a faster, more personalized shopping experience along with access to exclusive offers, order tracking, and future rewards programs.

Creating an Account

You can create a Loom Collection account by:

• Clicking the account/profile icon on our website
• Registering with your email address and password
• Completing the verification process if required

Creating an account allows you to:

• Save your shipping information
• Track current and previous orders
• Manage your wishlist
• Access faster checkout
• Receive exclusive promotions and updates

Managing Your Account

After logging in, you can:

• Update your personal information
• Change your password
• Edit saved addresses
• View order history
• Manage communication preferences

Please ensure your account information remains accurate and up to date.

Forgot Your Password?

If you cannot access your account:

1. Click on “Forgot Password” on the login page
2. Enter your registered email address
3. Follow the password reset instructions sent to your email

If you do not receive the reset email, please check your spam/junk folder.

Rewards Program

Loom Collection may offer loyalty rewards, exclusive member promotions, referral benefits, or seasonal reward campaigns for registered customers.

Rewards and benefits may include:

• Points on eligible purchases
• Birthday rewards
• Early access to new collections
• Exclusive discounts and promotions
• Referral rewards
• Member-only offers

Availability of rewards programs, earning structures, and redemption rules may vary depending on region, campaign, or promotional activity.

Reward Points & Redemption

If a rewards program is active:

• Points are usually credited after successful order completion
• Reward points may have an expiration period
• Points cannot be exchanged for cash
• Returned or cancelled orders may result in deduction of earned points
• Misuse or fraudulent activity may lead to account suspension or reward cancellation

Specific reward redemption terms, minimum purchase requirements, and eligible products will be mentioned during promotions or inside your account dashboard.

Account Security

To protect your account:

• Keep your login credentials confidential
• Use a strong and unique password
• Avoid sharing account access with others
• Contact support immediately if you suspect unauthorized activity

Loom Collection is not responsible for unauthorized access resulting from compromised login credentials.

Newsletter & Marketing Preferences

By creating an account or subscribing to our newsletter, you may receive:

• Product launches
• Sale announcements
• Exclusive member offers
• Styling inspiration and updates

You can unsubscribe from marketing emails anytime through the unsubscribe link included in emails.

Account Deactivation

If you wish to delete or deactivate your account, please contact our customer support team. Some information may be retained where legally required for order, tax, or fraud prevention purposes.